I just stumbled onto a nicely done video that captures how a retail mentality can wreak havoc with the fiduciary mindset. This one happens to be about a bank (HBOS) but the concepts ring true across industries and organizational types alike.
It's hardly news that a sole focus on the bottom line can easily lead to ethical compromise. I like this video, though, because it does such a nice job of describing, in simple terms, how easy it is to incentivise inappropriate employee behavior just by shifting the organizational focus from trust and customer service to retail sales figures.
Those of you who know my work certainly know that I am hardly either 'anti-retail' or 'anti-profit'. However, we all need to remember that losing sight of ethics in the pursuit of profits, whether in retail or any other endeavor, can easily have catastrophic consequences.